Reviews

Every thing was done as scheduled. I am glad to see the use of the detailed Multi-point inspection form. Employees are very cordial.

Johnny was great

Process of repairs was slow, communication from the advisor was next to non existing. There should be a step by step communicative process to keep the customer updated in the progressive repairs. It took 5 business days to receive my vehicle back just for the original issue being misdiagnosed. Needed to take the vehicle back to get it rediagnozed and repaired accurately (hopefully).

Dropped off truck Monday. Told it would have to stay overnight. On Tuesday I was told two fuel injectors needed replaced and parts were on order. Was told work would be completed on Wednesday. I told your employee how important it was for me to have my truck done on Wednesday due to a work trip on Thursday. Called and sent multiple messages Wednesday. At 5:30 someone finally answered the phone and told me the parts came in late and they would work on it tomorrow. Why wouldn’t someone simply call me to let me know about the delay? This was extremely inconsiderate and unprofessional.

Service was efficient and friendly. Thank you Johnson Auto Plaza!

I was handled quickly and professionally. Good experience.

Very positive experience 💯👍.

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It was great.

I called and set up an appointment to service my 2015 GMC 2500 due to a check engine light. The service writer advised me to bring it in on Wednesday the 22nd at 9:00am. I arrived at the service bay at 8:45am. I called back at around 2:30pm to check on the status and was sent to the service writer's email. I did not receive a call back. I called back the afternoon of the 23rd and was advised that they were running tests to see what the problem was. I advised the service writer that I had paperwork on the front seat for an extended warranty, and they needed to be contacted. Later the service writer advised me that he called the warranty company, but he was placed on hold and couldn't wait so he hung up. (This cost me over $500.00) I was advised that they had 100 trucks to work on and he couldn't wait. On the 24th I called again and was advised that my truck needed a new EGR and it was in stock, but they would not finish the work until the following Monday July 27th. I advised the service writer this would not work because of a personal conflict, and I needed the truck on the 24th. By some wonder I was finally contacted on Friday the 24th and advised I could pick up the truck that day at 4:30pm. This was an expensive lesson to learn, and I will try to avoid it happening again. Retired people have to watch every penny we spend. I have been a customer of Johnson Auto Plaza since 2003 and I am sorry this happened, and I hope it never happens again.